If you are facing a problem where you suddenly cannot access our website and this happens randomly OR JCharts(RT) updates are slow or randomly updates stop and then you have to refresh for the updates to begin, then please perform the following three tests and let us know the output (email to support@icharts.in) and we will let you know if the problem is on your end or our end. This output will help us rule out problems on your side and then we can focus on fixing the problem on our end.

TEST 1:

1. Click on "Start" button (in windows) and then click on "Run"

2. Type "command"  (without the quotes) in the "Open" field and click OK button. This will open the command prompt window.

3. At the prompt type "ping www.icharts.in" (without the quotes) and press ENTER key.

4. Once you get the full output. Send us the last like of the output. It will look like this: Minimum = 318ms, Maximum = 318ms, Average = 318ms

TEST 2:

1. In the same command prompt window as in the previous test, type "tracert www.icharts.in" (without the quotes) and press the ENTER key.

2. This test will take some time to complete. Please let us know if you get too many "Request Timed Out" errors. A complete successful test should look approximately like this:

    C:\>tracert www.icharts.in

    Tracing route to icharts.in [69.46.18.249]
    over a maximum of 30 hops:

      1     1 ms    <1 ms    <1 ms  192.168.0.1
      2     2 ms     1 ms     1 ms  192.168.1.254
      3    29 ms    29 ms    28 ms  121.246.149.1.static.hyderabad.vsnl.net.in [121.246.149.1]
      4    29 ms    28 ms    29 ms  210.211.227.70.bb-static.vsnl.net.in [210.211.227.70]
      5    53 ms   365 ms   339 ms  210.211.227.7.bb-static.vsnl.net.in [210.211.227.7]
      6   262 ms   263 ms   262 ms  if-2-11.mse1.NW8-NewYork.Teleglobe.net [209.58.75.37]
      7   263 ms   263 ms   262 ms  if-7-0.core1.NTO-NewYork.teleglobe.net [216.6.82.61]
      8   274 ms   270 ms   267 ms  Vlan41.icore1.NTO-NewYork.teleglobe.net [216.6.82.94]
      9   263 ms     *        *     te9-3.mpd01.jfk05.atlas.cogentco.com [154.54.12.93]
     10     *      262 ms   263 ms  te9-2.ccr04.jfk02.atlas.cogentco.com [130.117.0.53]
     11   274 ms   273 ms   273 ms  te7-3.ccr02.dca01.atlas.cogentco.com [154.54.2.133]
     12   277 ms   275 ms   275 ms  te3-3.ccr01.clt01.atlas.cogentco.com [154.54.7.142]
     13   281 ms   280 ms   281 ms  te3-1.ccr01.atl01.atlas.cogentco.com [154.54.6.173]
     14   286 ms   285 ms   285 ms  gi11-0-0.core01.atl01.atlas.cogentco.com [154.54.5.37]
     15   309 ms   309 ms   310 ms  po3-0.core01.tpa01.atlas.cogentco.com [154.54.2.74]
     16   309 ms   309 ms   310 ms  highvelocity-venture.corp.demarc.cogentco.com [38.112.240.50]
     17   310 ms   310 ms   320 ms  69.46.31.70
     18   318 ms   318 ms   318 ms  icharts.in [69.46.18.249]

    Trace complete.

Let us know the output of your test, this will clearly identify the problem if it is on your side.

TEST 3:

1. Open a browser window and go to this link in the browser: http://www.icharts.in/TestDownloadSpeed.html

2. Click on the "Test" button.

3. Send us the output that you see in the message box just below the test button. If you internet connection quality is satisfactory then the test should indicate a download taking less than 1 second.

Please email output from the above tests to support@icharts.in