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Preference does not get saved |
saumya12
Brown Belt
Joined: 21 Dec 2011
Posts: 1509
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Post: #16  Posted: Mon Feb 03, 2014 9:42 pm Post subject: |
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I am using Chrome and facing this problem since last 4-5 days
Sometimes the webpage opens freely but most of the time shows this error.
Though working fine on Firefox.
Any solution
PS Just tried to open screener-eod in Firefox
And it shows
"No record found"
Though just 10 minutes ago i got the list.
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saumya12
Brown Belt
Joined: 21 Dec 2011
Posts: 1509
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| Post: #17 Posted: Mon Feb 03, 2014 10:01 pm Post subject: |
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Another problem that I am facing is
I am not receiving email notifications for all the threads, I have requested for. Previously I was receiving it in my mail box. I have to click home after some interval to look for new posts.
I am facing this problem, also, since last 4-5 days.
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kamal.icharts
Site Admin
Joined: 10 Apr 2013
Posts: 576
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| Post: #18 Posted: Tue Feb 04, 2014 9:05 am Post subject: Re: oops now studies not getting saved |
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Dear Digvijay,
After saving the studies, please ensure you either manually load it using 'Load Studies' or have the 'Automatic Loading of studies' enabled, which is 2 red arrows pointing out.
In case you still have issues, I request you to contact us so that we can help you to resolve your issue
Regards
Kamal | Digvijayrathore wrote: | Tried saving Study , didnt work !!
plz check |
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kamal.icharts
Site Admin
Joined: 10 Apr 2013
Posts: 576
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| Post: #19 Posted: Tue Feb 04, 2014 9:10 am Post subject: |
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Dear Saumya12,
Did you try clearing browser cache and temporary files and cookies? It should resolve the issue.
If the problem still persists, let me know and we will try to help you further in this regard.
Regards
Kamal
| saumya12 wrote: | I am using Chrome and facing this problem since last 4-5 days
Sometimes the webpage opens freely but most of the time shows this error.
Though working fine on Firefox.
Any solution
PS Just tried to open screener-eod in Firefox
And it shows
"No record found"
Though just 10 minutes ago i got the list. |
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kamal.icharts
Site Admin
Joined: 10 Apr 2013
Posts: 576
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| Post: #20 Posted: Tue Feb 04, 2014 9:12 am Post subject: |
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Dear saumya12,
Did you check the junk or spam mail once. Sometimes if our email address is not added in your mail contacts, it may go to Spam / Junk Folder.
Regards
Kamal | saumya12 wrote: | Another problem that I am facing is
I am not receiving email notifications for all the threads, I have requested for. Previously I was receiving it in my mail box. I have to click home after some interval to look for new posts.
I am facing this problem, also, since last 4-5 days. |
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saumya12
Brown Belt
Joined: 21 Dec 2011
Posts: 1509
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| Post: #21 Posted: Tue Feb 04, 2014 9:14 am Post subject: |
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| kamal.icharts wrote: | Dear Saumya12,
Did you try clearing browser cache and temporary files and cookies? It should resolve the issue.
If the problem still persists, let me know and we will try to help you further in this regard.
Regards
Kamal
| saumya12 wrote: | I am using Chrome and facing this problem since last 4-5 days
Sometimes the webpage opens freely but most of the time shows this error.
Though working fine on Firefox.
Any solution
PS Just tried to open screener-eod in Firefox
And it shows
"No record found"
Though just 10 minutes ago i got the list. |
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Thanks
Yes
I do it regularly
But the problem is there.
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saumya12
Brown Belt
Joined: 21 Dec 2011
Posts: 1509
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| Post: #22 Posted: Tue Feb 04, 2014 9:27 am Post subject: |
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| kamal.icharts wrote: | Dear saumya12,
Did you check the junk or spam mail once. Sometimes if our email address is not added in your mail contacts, it may go to Spam / Junk Folder.
Regards
Kamal | saumya12 wrote: | Another problem that I am facing is
I am not receiving email notifications for all the threads, I have requested for. Previously I was receiving it in my mail box. I have to click home after some interval to look for new posts.
I am facing this problem, also, since last 4-5 days. |
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No
It is not in junk/spam folder
Previously I was receiving all email notifications.
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kamal.icharts
Site Admin
Joined: 10 Apr 2013
Posts: 576
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| Post: #23 Posted: Tue Feb 04, 2014 10:44 am Post subject: |
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Dear saumya12,
Please mail your email address to support@icharts.in
We will check at our end and inform you the same.
Regards
Kamal | kamal.icharts wrote: | Dear saumya12,
Did you check the junk or spam mail once. Sometimes if our email address is not added in your mail contacts, it may go to Spam / Junk Folder.
Regards
Kamal | saumya12 wrote: | Another problem that I am facing is
I am not receiving email notifications for all the threads, I have requested for. Previously I was receiving it in my mail box. I have to click home after some interval to look for new posts.
I am facing this problem, also, since last 4-5 days. |
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| Back to top |
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kamal.icharts
Site Admin
Joined: 10 Apr 2013
Posts: 576
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| Post: #24 Posted: Tue Feb 04, 2014 11:09 am Post subject: |
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Dear saumya12,
I request if you can contact us as per your convenience, so that we can take a teamviewer session and check once at your end.
Regards
Kamal | saumya12 wrote: | | kamal.icharts wrote: | Dear Saumya12,
Did you try clearing browser cache and temporary files and cookies? It should resolve the issue.
If the problem still persists, let me know and we will try to help you further in this regard.
Regards
Kamal
| saumya12 wrote: | I am using Chrome and facing this problem since last 4-5 days
Sometimes the webpage opens freely but most of the time shows this error.
Though working fine on Firefox.
Any solution
PS Just tried to open screener-eod in Firefox
And it shows
"No record found"
Though just 10 minutes ago i got the list. |
|
Thanks
Yes
I do it regularly
But the problem is there. |
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saumya12
Brown Belt
Joined: 21 Dec 2011
Posts: 1509
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| Post: #25 Posted: Tue Feb 04, 2014 11:00 pm Post subject: |
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Thanks Sir, for providing solution for my problem
But, I have started using Firefox browser for icharts.
And I have solved this problem, since then
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vinay28
Black Belt
Joined: 24 Dec 2010
Posts: 11748
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| Post: #26 Posted: Wed Feb 05, 2014 6:51 pm Post subject: |
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sorry, admin, couldn't find appropriate forum to post this.
wow, what a beautiful Jcharts (EOD). But how does one save preferences? Also, what is the meaning of secondary symbol for entering at bottom left?
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vinay28
Black Belt
Joined: 24 Dec 2010
Posts: 11748
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| Post: #27 Posted: Wed Feb 05, 2014 7:28 pm Post subject: |
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| vinay28 wrote: | sorry, admin, couldn't find appropriate forum to post this.
wow, what a beautiful Jcharts (EOD). But how does one save preferences? Also, what is the meaning of secondary symbol for entering at bottom left? |
I found that save facility is available in chart with white background. Did I miss something?
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kamal.icharts
Site Admin
Joined: 10 Apr 2013
Posts: 576
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| Post: #28 Posted: Thu Feb 06, 2014 10:58 am Post subject: |
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Dear Vinay,
We have moved your query to appropriate section. You should be able to save the preferences in both White and Black bacground. Please ensure your login session has not timed out i.e you are logged in to the charts to see the saving option.
In case the issue still persists, please mail us the snapshot to support@icharts.in and we will look further in this regard.
Regards
Kamal | vinay28 wrote: | | vinay28 wrote: | sorry, admin, couldn't find appropriate forum to post this.
wow, what a beautiful Jcharts (EOD). But how does one save preferences? Also, what is the meaning of secondary symbol for entering at bottom left? |
I found that save facility is available in chart with white background. Did I miss something? |
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vinay28
Black Belt
Joined: 24 Dec 2010
Posts: 11748
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| Post: #29 Posted: Thu Feb 06, 2014 11:12 am Post subject: |
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[quote="kamal.icharts"]Dear Vinay,
We have moved your query to appropriate section. You should be able to save the preferences in both White and Black bacground. Please ensure your login session has not timed out i.e you are logged in to the charts to see the saving option.
In case the issue still persists, please mail us the snapshot to support@icharts.in and we will look further in this regard.
Regards
Kamal | vinay28 wrote: | | vinay28 wrote: | sorry, admin, couldn't find appropriate forum to post this.
wow, what a beautiful Jcharts (EOD). But how does one save preferences? Also, what is the meaning of secondary symbol for entering at bottom left?[/quote]
I found that save facility is available in chart with white background. Did I miss something? |
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thanks kamal. But how/why does log in session get timed out? I never faced this issue with chart in white background. Also, pl reply to my query in bold red above.
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kamal.icharts
Site Admin
Joined: 10 Apr 2013
Posts: 576
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| Post: #30 Posted: Thu Feb 06, 2014 11:44 am Post subject: |
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Dear Vinay
The secondary symbol is used for overlapping of the charts. You can try out once for better understanding on it. You need to enter the code name in the bottom left box and press ENTER.
The background color has nothing to do with login sessions. It is usually due to internet issues, or if the charts have been opened for long time; the session may time out. Usually it is not noticed immediately. On refresh of browser page, one can know if his session has been timed out or not.
Regards
Kamal
[quote="vinay28"] | kamal.icharts wrote: | Dear Vinay,
We have moved your query to appropriate section. You should be able to save the preferences in both White and Black bacground. Please ensure your login session has not timed out i.e you are logged in to the charts to see the saving option.
In case the issue still persists, please mail us the snapshot to support@icharts.in and we will look further in this regard.
Regards
Kamal | vinay28 wrote: | | vinay28 wrote: | sorry, admin, couldn't find appropriate forum to post this.
wow, what a beautiful Jcharts (EOD). But how does one save preferences? Also, what is the meaning of secondary symbol for entering at bottom left?[/quote]
I found that save facility is available in chart with white background. Did I miss something? |
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thanks kamal. But how/why does log in session get timed out? I never faced this issue with chart in white background. Also, pl reply to my query in bold red above. |
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