iCharts Discussions

Digvijayrathore · White Belt Joined: 14 Feb 2009 Posts: 3

J Charts EOD -
The list of stocks in favorites get reset to default even after removing some of them and saving the preference.

The indicator preferences dont get loaded automatically , have to select form load preference

krishnanandr · White Belt Joined: 07 May 2009 Posts: 2

I too face the same problem .. Preferences are not getting saved ..Infact I had only Stock in the future segment as my favorite ..Now the whole list is getting displayed .Even after deleting stocks from favorites it is reappearing .

Any suggestion or solution for this ?

vinay28 · Black Belt Joined: 24 Dec 2010 Posts: 11748

this has happened in last 2-3 days. Even indicators and ema/sma have changed

kamal.icharts · Site Admin Joined: 10 Apr 2013 Posts: 576

Dear Member(s),

We apologize for the inconvenience caused. It might have happened just from yesterday as we have replaced the new applet for the EOD, giving a bit more edge to our EOD users.

We will look into this and fix it at the earliest.

Vinay, if you have faced this issue much before yesterday, then it may be due to some reason. We will anyway look into this and update once the issue is fixed.

Regards

Kamal

SwingTrader · Posted: Sun Feb 02, 2014 6:19 pm Post subject:

We have fixed this issue just now. Please try now. You may have to set your preferred indicators & their parameters once and save those. This is due to the fact that the chart applet has been upgraded and it does not support the previous settings format.

Very sorry for the inconvenience caused to you due to this.

Digvijayrathore · White Belt Joined: 14 Feb 2009 Posts: 3

Issue resolved.
working fine

Thanx a lot , appreciated.

vinay28 · Black Belt Joined: 24 Dec 2010 Posts: 11748

Rebel · White Belt Joined: 04 Sep 2013 Posts: 387

ST,
Tradejini the new offer from icharts,icharts+tradejini=rockon...what terminal used by tradejini pls tell i hate zerodha trminal.

SwingTrader · Posted: Mon Feb 03, 2014 10:58 am Post subject:

vinay28 · Black Belt Joined: 24 Dec 2010 Posts: 11748

there is a new problem that I am facing since morning. Whenever I click "Home" I get a 404 error. I have to click "back arrow" button of window to get home page.

kamal.icharts · Site Admin Joined: 10 Apr 2013 Posts: 576

Dear Vinay,

Please confirm the browser you are using. I request if you can mail us the snapshot of the error (displaying the URL also), we can look into it.

Regards

Kamal

Please let us know the

vinay28 · Black Belt Joined: 24 Dec 2010 Posts: 11748

Kamal, I use IE10 and windows 8. I tried to attach the error snapshot as a word document but an error message says extension docx is not allowed though earlier it used to be allowed. I am now attaching it as a pdf doc.

kamal.icharts · Site Admin Joined: 10 Apr 2013 Posts: 576

Dear Vinay,

From the snapshot, as I see, the URL is the issue. It is really suprising that you are getting that URL shown in the snapshot. Please once clear the browser cache (Ensure that you uncheck the option 'Preserve Favoirte Website data' and then clear it)

Open a new browser and type the URL www.icharts.in and then try to navigate and chck if you are getting the same issue.

Regards

Kamal

vinay28 · Black Belt Joined: 24 Dec 2010 Posts: 11748

kamal, thanks, it worked. But what beats me is that I have been using that url from the beginning and it is in no way different from what you have given. When I type www.icharts.in in address and press enter, it changes to http://www.icharts.in. May be the issue was clearing of cache though it was working fine till yesterday night.

Digvijayrathore · White Belt Joined: 14 Feb 2009 Posts: 3

Tried saving Study , didnt work !!
plz check