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problem viewing J charts basic

 
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Author problem viewing J charts basic
makarandsathe
White Belt
White Belt


Joined: 25 Jul 2011
Posts: 6

Post: #1   PostPosted: Sun Sep 18, 2011 8:41 pm    Post subject: problem viewing J charts basic Reply with quote

Dear I charts Team

It seems there is some problem with my J charts (Basic). All the settings have been restored to default and when I click on any stock name it says: No Data AVailable.
My username is: makarandsathe
Please help urgently as tomorrow is a market day.

Thanks
Makarand
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ProTrader
Site Admin


Joined: 06 Jul 2008
Posts: 433

Post: #2   PostPosted: Sun Sep 18, 2011 9:43 pm    Post subject: Reply with quote

Dear member,

Please change the setting frrom all available days to some number, say 30 days. Save it as preference and you should be fine.

Thanks,
Team iCharts
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makarandsathe
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Joined: 25 Jul 2011
Posts: 6

Post: #3   PostPosted: Sun Sep 18, 2011 9:53 pm    Post subject: Reply with quote

Dear I charts team
The settings are only 3 for intraday timeframes as well as daily chart no. of years.

And It is not allowing me to load or save preferences at all.
I have tried java cache clearing, internet cache clearing. nothing helps.

Please check my settings through your system or restore default data and settings. That would be quite helpful.

Thanks
Makarand
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kamal.icharts
Site Admin


Joined: 10 Apr 2013
Posts: 576

Post: #4   PostPosted: Sun Sep 18, 2011 10:20 pm    Post subject: Reply with quote

Dear Member,

There seems to be some issue with your login session. Your settings have been reset. Once logout and login again. Still if problem persists, contact our support team tomorrow and they will help you out.

Regards

Kamal
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ronypan
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Joined: 07 Aug 2010
Posts: 197

Post: #5   PostPosted: Sun Sep 18, 2011 10:36 pm    Post subject: Reply with quote

I am facing same problem with JCharts Premium B...
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ProTrader
Site Admin


Joined: 06 Jul 2008
Posts: 433

Post: #6   PostPosted: Mon Sep 19, 2011 3:48 am    Post subject: Reply with quote

Basic and Premium-B both see to be working fine. If you still have issues, please contact us.

Thanks,
Team iCharts
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